This policy applies to all towel orders purchased through the xltowel website.

  1. Return Eligibility
    Returns are accepted within 30 days of delivery.
    Returned towels must be unused, unwashed, and in their original condition and packaging.
  2. Quality Issues
    If towels arrive damaged, defective, or do not match the description, we offer full refunds or free replacements.
  3. Refund Processing
    Once we receive and inspect your returned items, we will process your refund to your original payment method within 7 days.
  4. Contact Us
    If you have any questions regarding your order, products or our service, please contact our customer service.
    MONDAY – FRIDAY: 10:00-6:00 PM
    TEL:+86 17736228933
    EMAIL:service@xltowel.us
    ADDRESS:West side of the road, 500 meters south of the Lutaiying Village Committee, Xingjianan Town, Gaoyang County, Baoding City, Hebei Province.