This Shipping Policy applies to all orders for towels placed on the xltowel website.

1. Order Processing
   Orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping & Delivery
   We provide standard shipping to most regions. Delivery generally takes 7–15 business days after shipment, depending on your location.
3. Free Shipping
   We offer FREE standard shipping on all orders, with no minimum purchase required.
4. Order Tracking
   A tracking number will be sent to your email once your order ships, allowing you to monitor delivery status.
5. International Orders
   For international shipments, any customs duties, taxes, or import fees are the responsibility of the buyer.
6. Damaged or Lost Packages
   If your order arrives damaged or is lost in transit, please contact our customer service with your order details within 30 days of delivery. We will assist with a replacement or resolution.
7. Contact Us
   If you have any questions regarding your order, products or our service, please contact our customer service.
   MONDAY – FRIDAY: 10:00-6:00 PM
   TEL:+86 17736228933
   EMAIL:service@xltowel.us
   ADDRESS:West side of the road, 500 meters south of the Lutaiying Village Committee, Xingjianan Town, Gaoyang County, Baoding City, Hebei Province.